Cancellation refunds and replacements

Cancelling an order

You can cancel an order until it leaves us, on the Track page, with your order number and the mobile number you ordered with. It costs nothing to cancel.

Once it has left us, call or WhatsApp us and we will tell you what can be done.

Getting your money back

If you paid online, the money goes back to the account you paid from, usually within 5 to 7 working days after we cancel the order or approve the refund. Your bank may take a little longer to show it.

Damaged, not working or not what you ordered

Tell us within 7 days of delivery and send a video of the unboxing, and we will replace it. If we can't replace it, we refund what you paid, in full. We pay for sending it back and for sending the replacement.

If you change your mind

An item that works as described can't be returned or exchanged once it has left us. You can still cancel it before it leaves us.

If you are not happy

Write to us or call, with your order number. We acknowledge a complaint within 48 hours and settle it within one month. Your order number is the ticket number for your complaint. See Contact us.